Tech Guys 360 Ltd Privacy Policy

At Tech Guys 360 Ltd, your privacy matters. This policy outlines how we collect, use, and protect your personal information. By using our services or website, you agree to the terms outlined here.

• Your name, email address, phone number, and postal address.
• Device information (make, model, serial number or IMEI).
• Details of the repair service requested and any communications between us.
• Payment and transaction details.
• Optional: marketing preferences, survey responses, or reviews.

• To contact you about your repair or service status.
• To process payments and issue invoices.
• To provide customer support or respond to enquiries.
• To improve our services, website, and communication.
• To send service updates or promotional messages (you may opt out anytime).

• We do not sell or rent your personal data to third parties.
• We may share your data with trusted partners who help us deliver our services (e.g. couriers, payment processors).
• All third parties are contractually obligated to protect your data.

• Your personal data is stored securely in encrypted systems where applicable.
• We take reasonable technical and organisational precautions to prevent data loss or misuse.
• Access to customer information is restricted to authorised personnel only.

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. If you request deletion, we will securely erase your data unless we are legally obligated to retain it.

• You can request a copy of the personal data we hold about you.
• You can ask us to update or correct your personal details.
• You can request deletion of your data, unless we’re required to keep it for legal reasons.
• You can opt out of marketing communications at any time by emailing info@techguys360.com.

We may use cookies or analytics tools to improve your browsing experience, analyse traffic, and personalise content. You can adjust your browser settings to refuse some or all cookies. Blocking cookies may affect site functionality.

Our website may include links to external sites. We are not responsible for the privacy practices or content of those websites. Please read their privacy policies before sharing any personal data.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with the revised effective date.

If you have any questions about how we handle your data or want to exercise your privacy rights, please contact us:

Tech Guys 360 Ltd
📧 Email: info@techguys360.com
📞 Phone: 01744 410554
📍 Address: [Insert business address here]