Terms & Conditions

By using our services, you agree to the terms and conditions outlined below. References to "we", "us", and "our" refer to Tech Guys 360 Ltd. References to "you" and "your" refer to the customer using our services.

• These conditions apply to all repair services carried out on mobile phones, consoles, tablets, laptops, and accessories.
• The agreement starts when you submit your device and ends once the repair is complete and payment is received.
• Repairs are carried out with reasonable care and skill. Timeframes are estimates only.
• Repaired and unrepaired devices must be collected within six months of our first notification that they are ready for collection or return.
• If a device remains uncollected after six months, we will issue notice using the customer's last known contact details and allow a reasonable final period for collection.
• After that notice period, and subject to applicable law, the device may be sold, securely recycled or otherwise disposed of. Reasonable storage, administration and disposal costs, together with any unpaid repair or diagnostic charges, may be deducted where legally permitted.

• Warranty periods vary depending on the repair carried out and the parts used.
• Battery replacement repairs include a 3-month commercial warranty, reflecting that batteries are consumable components.
• Console HDMI port repairs include a 3-month commercial warranty.
• The applicable warranty period will be confirmed before the repair is accepted and recorded on the customer's repair documentation or invoice.
• A warranty applies only to the specific repair and replacement part supplied by Tech Guys 360 Ltd.
• These commercial warranty periods are additional to, and do not affect, the customer's statutory rights.
• Warranty excludes: accidental damage, liquid damage, software faults, third-party damage, and unrelated faults.
• Opening the device or having it serviced elsewhere voids the warranty.

• Console HDMI port repairs include a 3-month commercial warranty covering a fault with the replacement port or our workmanship under normal use.
• The warranty does not cover new physical damage caused after the repair, including accidental damage, excessive force, rough handling, cable strain or movement, or third-party interference.
• Post-warranty repairs are chargeable.
• Care tips: avoid unplugging often, don’t force the cable, avoid cable tension.

• Prices shown are the total amount payable. Tech Guys 360 Ltd is not VAT registered, so VAT is not charged.
• Repairs outside warranty are chargeable.
• Payment is accepted by credit card or debit card.

• Diagnostic fees may be deducted from final repair costs.
• Inspection fees may apply if you decline a repair.
• Liquid and motherboard diagnostics are non-refundable.

• Devices presented with cracked glass, impact damage, frame distortion, or other visible physical damage may have underlying or latent faults that are not detectable prior to disassembly.
• While certain functions (including touch, buttons, cameras, speakers, or biometric features) may appear to operate prior to repair, internal components such as flex cables, grommets, brackets, or connectors may already be compromised.
• Tech Guys 360 Ltd cannot guarantee continued functionality of components located in or near areas of pre-existing damage following repair.
• In particular, devices with damage around the home button area may experience failure of the home button mechanism or Touch ID after screen or digitiser replacement due to underlying mechanical damage.
• Tech Guys 360 Ltd is not responsible for the failure of pre-existing or latent faults that arise during or after a repair as a result of existing damage or necessary disassembly.
• If additional faults are identified after disassembly, customers will be informed and provided with available options before any further chargeable work is carried out.

• We may re-perform service, refund, or replace the device if damage occurs due to our negligence.
• We are not responsible for data loss, third-party damage, or indirect losses.
• Always back up your data before sending your device.

• Free Royal Mail Tracked 24 return shipping included (up to £500 insurance).
• For mail-in orders, devices must be sent to us within 90 days of the order date.
• If a device is not sent to us within 90 days, we may treat the order as cancelled. Please see section 9 for further details on cancellations and refunds.
• Re-repair offered twice for original issues; if unresolved, a partial refund may be offered (postage excluded).

• You can cancel before repairs begin for a full refund.
• No refunds for completed repairs or non-repairable diagnostics.
• Parts already ordered may be charged at cost.
• Where you choose our mail-in service, your device must be sent to us within 90 days of the order date.
• If we do not receive your device within 90 days, we may treat the order as cancelled.
• If an order is cancelled because the device has not been sent within 90 days, any refund will be discretionary and may be reduced to reflect reasonable unrecoverable costs actually incurred by us in connection with the order. These may include the cost of preparing and issuing shipping labels, arranging collection, administration and handling directly related to those arrangements, and any shipping or collection charges incurred.
• Where a collection is arranged and fails due to incorrect information, customer unavailability, packaging issues, or any other matter outside our reasonable control, we reserve the right to take those wasted costs into account when calculating any goodwill refund.
• Nothing in these terms affects your statutory rights.

• Blocked or IMEI-less devices will not be repaired and will be returned.
• Waterproof devices may lose waterproof integrity after repair.
• iOS update-related issues (e.g. iOS 10–12 bugs) are not covered under warranty.

• Applies to devices valued up to £500.
• Covers postal loss only — not physical damage.
• Devices must be securely packaged to qualify.

• Customers are responsible for backing up and removing personal data.
• We do not offer data recovery services.
• You may opt out of promotional messages by contacting info@techguys360.co.uk.

• Weekend response times may be delayed.
• Email: info@techguys360.co.uk
• Phone: 01744 410554

These terms are governed by the laws of England and Wales. Any disputes will fall under the exclusive jurisdiction of the English courts.

Tech Guys 360 Ltd

📩 Use our Contact Form
📞 Phone: 01744 410554
📍 Address: 1st Floor Rainford Parish Council Offices, Church Road, Rainford, St Helens, Merseyside, WA11 8HB