Terms & Conditions

By using our services, you agree to the terms and conditions outlined below. References to "we", "us", and "our" refer to Tech Guys 360 Ltd. References to "you" and "your" refer to the customer using our services.

• These conditions apply to all repair services carried out on mobile phones, consoles, tablets, laptops, and accessories.
• The agreement starts when you submit your device and ends once the repair is complete and payment is received.
• Repairs are carried out with reasonable care and skill. Timeframes are estimates only.
• Devices uncollected after a reasonable period may be disposed of to recover costs.

• Most repairs include a 12-month warranty.
• Battery repairs include a 3-month warranty.
• HDMI port repairs have a separate 3-month warranty.
• Warranty excludes: accidental damage, liquid damage, software faults, third-party damage, and unrelated faults.
• Opening the device or having it serviced elsewhere voids the warranty.

• Covered by a 3-month warranty.
• Warranty excludes wear from cable movement, accidental damage, force, and third-party interference.
• Post-warranty repairs are chargeable.
• Care tips: avoid unplugging often, don’t force the cable, avoid cable tension.

• Prices include VAT unless stated.
• Repairs outside warranty are chargeable.
• Payment accepted via Credit Card, Debit Card, and PayPal.

• Diagnostic fees may be deducted from final repair costs.
• Inspection fees may apply if you decline a repair.
• Liquid and motherboard diagnostics are non-refundable.

• We may re-perform service, refund, or replace the device if damage occurs due to our negligence.
• We are not responsible for data loss, third-party damage, or indirect losses.
• Always back up your data before sending your device.

• Free Royal Mail Tracked 24 return shipping included (up to £500 insurance).
• Re-repair offered twice for original issues; if unresolved, a partial refund may be offered (postage excluded).

• You can cancel before repairs begin for a full refund.
• No refunds for completed repairs or non-repairable diagnostics.
• Parts already ordered may be charged at cost.

• Blocked or IMEI-less devices will not be repaired and will be returned.
• Waterproof devices may lose waterproof integrity after repair.
• iOS update-related issues (e.g. iOS 10–12 bugs) are not covered under warranty.

• Applies to devices valued up to £500.
• Covers postal loss only — not physical damage.
• Devices must be securely packaged to qualify.

• Customers are responsible for backing up and removing personal data.
• We do not offer data recovery services.
• You may opt out of promotional messages by contacting info@techguys360.com.

• Weekend response times may be delayed.
• Email: info@techguys360.com
• Phone: 01744 410554

These terms are governed by the laws of England and Wales. Any disputes will fall under the exclusive jurisdiction of the English courts.

Tech Guys 360 Ltd
📧 Email: info@techguys360.com
📞 Phone: 01744 410554
📍 Address: [Insert business address here]