PlayStation 5 (PS5) Deep Clean

Door to Door Courier Service for Repairs

• Select your device manufacturer, choose your model.
• Select your desired repair.
•  At checkout select your desired pickup window.
• Checkout and complete booking.
• Once you have completed the payment process you will receive confirmation of your repair followed by a DHL courier label.
• Print the label.
• Attach it to your package.
• Ensure you packaged your device well.
• Wait for your DHL courier to collect your device.
• As soon as your device arrives, we will inform you. We endeavour to have your repairs completed and, on its way back to you the same day.
• The whole process should take no longer than 3-4 working days, all done without having to leave your home or place of work.

 The latest time a request can be made for same day pickup is 13:30.

Please be aware that if your booking is made outside of working hours, you will receive it the next working day, as labels can only be sent during office hours.

Shipping & Delivery

Please be aware our door to door courier collection service only applies to Tech Guys 360 repair service and new phones, all other physical items purchased via Tech Guys 360 website will have delivery options applied at checkout. All orders including our door to door courier collection service and Return Delivery will be carried out by DHL or DPD. Our door to door courier collection service only covers loss of items up to £500. If you would like to cover your item for more than £500, please select your own courier to do so. Any goods shipped to you must be examined upon receipt. Please contact us immediately if you have received your item damaged by the courier. Once your device is repaired it will be posted out same day DHL Courier service. For all new phone orders standard shipping will apply, delivery of 2-3 working days. As we provide our own shipping service we will not reimburse any additional shipping payments made by the customer. In the very rare occasion the device is lost in the post, we will need a copy of the original receipt for the item to make a claim. Please note this may take up to 28 days to be processed before any further action can be taken. When purchasing a product from Tech Guys 360 the courier used is selected by the company and cannot be changed by request. If you leave notes at checkout asking for specific requests or dates, we cannot guarantee this request will be fulfilled. However, we do promise it will dispatched within the promised 24 - 48 hours, unless any errors occur, which you will be informed about.