Book our PS5 system-software reinstall service from across the UK, with a prepaid-label option for sending your console to our workshop.
We repair Original PS5, PS5 Slim and PS5 Pro consoles, including Digital editions. Please tell us your exact model when contacting us. Repair suitability and replacement parts depend on the model and fault; contact us before booking if you are unsure.
Choose “Send me a prepaid label” at checkout: after successful payment and order checks, we email a printable PDF label to the email address on your order. Contact us before booking if you need advice about your saved data or whether the problem is a software fault.
Is your PS5 stuck in Safe Mode, failing during an update or unable to start correctly? Tech Guys 360 provides a professional PS5 firmware reinstall service for supported system-software faults.
We assess the software fault, reinstall the appropriate PS5 system software and test the console before collection or return. This service does not cover unrelated hardware faults, data recovery or faults that require replacement components; we will contact you if another repair is required.
Customers near Rainford and St Helens can bring the console to our workshop. Customers elsewhere in the UK can select either self-send or a prepaid postage label when ordering. Return delivery is arranged after the console has been tested.
Warranty cover applies to the firmware reinstall service supplied and does not cover later software corruption, user changes or unrelated hardware faults. Your statutory rights are unaffected.
The prepaid label covers the journey from you to our workshop. Selecting it updates the product price. Review any additional shipping charges at checkout before paying.
Prefer to arrange your own courier? Choose “I'll send my device myself”. No prepaid label is generated for that option. Local drop-off is also available at our workshop in Rainford, near St Helens.
Ready to book? Choose your repair and postage options above, then add the service to your cart. For a different fault, browse our PS5 repair services or ask us for advice.
Local drop-off:
You can bring your console to our workshop near St Helens during opening hours.
UK-wide mail-in:
If you are using our mail-in service, package your console securely and include your name, contact number, and a short note explaining the fault or service booked.
We recommend using a tracked postal service and suitable protective packaging to help prevent damage in transit.
Not sure if this is the right service?
Please contact us before booking and we’ll help point you in the right direction.
Return shipping is available for mail-in repairs where applicable.
Shipping costs are calculated at checkout where needed.
Please package your console carefully to help prevent damage in transit, and we recommend using a tracked service whenever possible.
If you have any questions before sending your console, contact us first and we’ll be happy to help.
Please make sure the service selected matches the fault you are experiencing. If you are unsure, contact us before booking and we will help you choose the correct repair.
If inspection identifies an additional or different fault, we will contact you before carrying out any further chargeable work.
Warranty cover varies depending on the repair and parts used. Console HDMI port repairs include a three-month commercial warranty. Full warranty details will be confirmed before work begins and your statutory rights are unaffected.
Local customers can drop their console into our workshop near St Helens, and we also offer a UK-wide mail-in service for supported repairs. If you’re unsure which repair you need, get in touch and we’ll help guide you.